CUSTOMER REVIEWS

See what people are saying about Chem-Dry of Rochester

Our company hired Chem-Dry of Rochester to come into our office to clean cubical walls. All of us were astounded by how bright and clean everything turned out. I immediately scheduled a cleaning for my own home. The guys were punctual and professional. They explained how the process works (and its advantages over chemical process cleaning) and began. You could IMMEDIATELY tell which areas of a rug they had cleaned. A noticeable difference. I had them clean area rugs, runners going upstairs and even my 10′ curtains. Everything looks absolutely beautiful. If you think renting a cleaning machine with chemicals is cleaning your floors, I would challenge you to give Chem-Dry a call and see what your floors really should look like.

Rich L.

Fantastic experience. Did an excellent job on every carpet!

Heather M.

Excellent service! Carpets were REMARKABLY cleaner after they came! Thank you Jim and Ben!

Marcia N.

They did a great job cleaning the pug stained mess out of my off white carpet. Looks brand new. Would definitely recommend using this company!!!

Ciara D.

My dog had an accident on my rug so I called and although they were booked they squeezed me in came the next day and worked late. My rug looks beautiful and Jim was very professional and knowledgeable. Thanks again I would recommend them to everyone.

Joe T.

After a friend recommended Chem-Dry of Rochester and the Finger Lakes, I booked them to come clean the carpets in my house. I’d actually thought of replacing them because they were so worn out and stained from 8+ years of abuse from 3 kids. Ground-in dirt, stains from spilled juice boxes and who knows what else, gummy stuff in the corners … you name it, we had it. Anthony from Chem-Dry was just outstanding. He took extra care to get the carpets sparkling clean and even got into the corners and hidden spots to remove the offenses of school-age children. My carpets now look almost brand new and smell great. I can’t believe the difference, and wish I’d done it years ago. The price was very reasonable and I can’t say enough about Anthony. Not only was he skilled at cleaning the carpets efficiently, but also he was super friendly, connected with the kids (who’d peek in now and then at what he was doing to their bedrooms!), and was just a solid, personable, kind guy. Really great employee – request him if you can! The carpets were totally dry by the next morning. I’ll definitely have Chem-Dry and Anthony come back again soon (and won’t wait 8 years!) because having clean carpets really feels good. I’d give you 10 stars if I could. Thanks!

Jasmin B.

These guys were great. My carpet looks brand new after a huge mess. Will definitely use again.

Suzie G.

Anthony did a wonderful job! Our carpets look brand new again…even after house training a puppy. Everyone at Chem-Dry has been personable and easy to work with. I will definitely use Chem-Dry in the future.

Carrie T.

My house is 9 years old with the original cheap carpet that I planned to upgrade later after the build (still haven’t done it). I had to put an elderly cat down that was urinating all through the great room and on my furniture. No matter what I did, I could not either find or remove the entire smell. Chem-Dry came in with a black light, found ALL the spots (the ones I knew about and a few I didn’t). They cleaned both couches and my entire great room. All the wear stains over the years, food stains from my teenagers and the pet smell is GONE! Carpet looks brand new! They even got out stains that another cleaner could not. While at the house, my husband told them about a bedroom with blue nail polish on the floor (have to love teenagers), they looked at it and said they could get it out no problem…next job will be the teenager bedrooms. Can’t wait to have new looking carpets again.

Michelle S.

Fantastic job. Had a lot of spots on my carpet that needed to go and now all of it looks new again. Not much to add other than these guys know their stuff and I would recommend this franchise to anybody. Stellar work gentlemen!

Menghis K.

Needed to remove food stains and some marker my kids put into my new carpet. I was extremely surprised at how well the stains came out since they were so bad. I did not expect any to be removed but they got the job done. Highly recommend!!! Thanks Anthony for recommending this!

Salvatore A.

Totally happy with immediate response to water damage!!!!

Caryl W.

Jim and his team were meticulous and very professional. Couldn’t be happier.

Chris G.

Very impressed with customer service and quality of work.

Jennifer S.

Chem-Dry of Rochester did a terrific job cleaning my carpet. Anthony was very professional & spent a lot of time making sure everything was done to perfection. Would highly recommend this company but more importantly would ask for Anthony for your service. He is very customer oriented & very knowledgable!!

Jim & Judy A.

Best guy’s in town the work they do is impeccable!

Christopher M.

This company is fantastic. They were coming to my house to clean my carpets and I’m laid up with knee surgery. My Mom was carrying in groceries for me and they helped her. But besides that they are professional, friendly and great carpet cleaners. Thank you.

Teresa C.

I’ve been using Chem-Dry of Rochester for about seven years and would never use anyone else! They’ve gotten out every stain and odor we’ve ever had. We just had our couches cleaned for the first time and they look brand new again! They are also the nicest people, absolutely love them!!!

Jamie Z.

They did an amazing job on my carpet! They are great people to do business with very understanding with other people’s schedules and they work around it to make sure your happy. I would recommend them to anyone!

Anthony D.

Fantastic job! VERY old (40+ yrs) carpet looks like new!! They’ll be coming back for many years!! Thanks, guys!!

Mike B.

Couldn’t be happier with their service, expertise and timeliness. Had a water leak in the basement and they had everything looking like new in no time. Upholstery and carpets cleaned as well. Definitely will use them again.

Chris G.

Speaking from the perspective of a multifamily property owner, having your unit carpets cleaned usually means someone coming in and steaming your carpets only to have them dry and show everything you hired them to remove come right back. Not with Chem-Dry! You want something cleaned call Jimmy and his team at Chem-Dry of Rochester and the Fingerlakes. Not only will it be clean, but it will be done right. The first time. Superior cleaning, safe products and professionalism throughout the entire process. From pet stains, to grease, to tile grout, to upholstery and area rugs. Safe for pets and children, you can’t go wrong. They even do water extraction! Give them a call. You won’t be disappointed.

Joseph L.

Very professional and awesome outcome.

Sean C.

Great communication, as well as their work. Thanks guys!

Aaron B.

I was very pleased with the work ( and I use to run my own cleaning business years ago ). They were fast, thorough and courteous and took time to work the traffic areas and move a few things. Highly recommended.They are my go to guys when I do my seasonal cleaning.

Todd F.

Great company! I recommend them to everyone I know!

Ronni W.

Chem-Dry does excellent cleaning carpets as well as tile. Have both tile and carpet in my house that takes a beating from 3 kids as well as animals. Definitely the best company I have used in the Ontario NY area. Highly recommend.

Charlie H.

Had Chem-Dry out to our house last week and they did an amazing job! The process was great from the beginning with Lucy scheduling everything to Jim and the team coming out and doing the work. They did our entire house and basement and it looks as if we put new carpets down. I would def utilize this team for any carpet cleaning needs.

Paul L.

My fiance used Chem-Dry of Rochester to clean the carpets in his town home before putting it up for sale and they did a fantastic job, especially in the lower level where there were some stains and a little mold in one of the closets. The carpets looked brand new and smelled fresh when they were done!

Grace S.

Outstanding work. Cleaned and removed stains at my townhouse and it was in excellent condition for sale! Thank you, Jim Angelo!!!

Kenneth S.

My daughter and her friend decided to paint all over my brand new carpets with nail polish. I called Chem-dry and they came the next day! They were polite and professional. Best of all, they removed every stain!!! Thanks again!

Phil P.

I highly recommend Chem-Dry of Rochester & The Finger Lakes. The name is a misnomer! The product is completely natural and odor free. I am very chemically sensitive and can’t tolerate fragrances. Jim has been cleaning my carpets and furniture for years. He completely understands my needs and does a great job without aggravating my allergies and migraines. If you are looking to have your carpets or furniture cleaned, in my opinion, you really can’t do better than Chem-Dry of Rochester & The Finger Lakes!

Silver D.

I’ve had Chem-Dry clean my rugs for years. Every employee who came to my house has been courteous and extremely competent. I highly recommend them!

Leigh Ann S.

I was hesitant at first when I called because of my past experience with carpet cleaners, but man am I glad I did. We had a large traffic area that looked terrible and was a HUGE EYESORE and it was cleaned perfectly. Jim and Anthony were very professional and incredibly thorough and really knew their stuff. I would recommend his franchise to anybody.

Ed B.

So impressed with the excellent customer service. Carpets look brand new every cleaning. It even improves the quality of the air! All around great work.

Danielle S.

Didn’t know what I was going to do. Moving into a new to me house with very stained smelly carpets. Chem-Dry Finger Lakes came in a day’s notice. Cleaned all my Carpets. Carpets were dry in 6 hours and even better looked brand new!!!! Process is better than steam cleaning. Great customer service and the men worked well and quickly. Thank you Lucy and your team! Well done!

Heidi Q.

By far the best carpet cleaning available. They don’t over soak the carpet and never leave residues after cleaning. I feel like there isn’t a job they can’t handle…from pet stains to my dirty children, they’ve always went well beyond my expectations. I’ve used Chem-Dry Rochester for every job I’ve ever had done. Aside from my home, I also own several commercial properties and they clean them all. I’m impressed not only by the staffs all carpet know how but the overall experience is always top of the line. I recommend them to everyone who has an inquiry about carpet cleaning.

Anthony L.

They did a great job removing a pet stain and odor from my house and the carpets cleaned up like new. Will be using them again.

Steve B.

Just talked to Kyle, one of the owners, and am super impressed with Chem-Dry of Rochester. They care about their clients and do great work. I would recommend them to anyone.

Garrett K.

Chem-Dry of Rochester just cleaned my carpets and they look fabulous!! Thank you Anthony for the GREAT JOB! Really appreciate your friendliness, professionalism & expertise! I’ll be requesting you next time Thank you again!

Susan J.

Knowledgeable, friendly and efficient!! Highly recommend!!

Colleen O.

Above and beyond what I expected! Will never use another carpet cleaning service again!

Joseph L.

I called Ramour and Flanigan for my daughters mattress because it had stains in it and she had urinated twice when she was young. They sent over Chem-Dry of Rochester, they called a couple days before to set the date and time they didn’t just show up. The gentlemen did an amazing job the odor was gone, the stains were gone. I was very please with their service. I’m actually going to call them to come and do my couches. Thank you for your service.

Zabia A.

Amazing customer service! My carpets and tile look flawless. Thank you for all of your hard work and years of impeccable service.

Nicole A.

You only get 5 star rating when your the best of the best. That’s what Chem-Dry of Rochester is. Great crew great products that both deliver the best of the best. Highly recommended!

Teddy H.

Chem-Dry of Rochester did an amazing job on multiple occasions at my house Jimmy the owner came to my house at midnight when my septic backed up into my basement. He worked for hours keeping the damage from getting any worse and cleaning up the already existing mess. He worked with my insurance company and made a very stressful situation a lot easier on me as a homeowner. I’ve had him clean the carpets in our house as well and does a way better and more detailed job the any other carpet cleaning service I’ve used over the years. I highly recommend Chem-Dry of Rochester you won’t be disappointed.

Melissa G.

Best carpet cleaning around! The employees are so personable and knowledgeable. Your carpets will come out brand new every time!

Danielle S.

Call Chem-Dry of Rochester & The Finger Lakes Today!

(585) 458-5797

Let's Talk.

Address:
686 Hightower Way
Webster, NY 14580

Phone: (585) 458-5797

Email: support@chemdryroc.com

Service Area:

Serving all of Monroe, Ontario & Livingston County, NY including: Rochester, Irondequoit, Webster, Penfield, Pittsford, Canandaigua, Henrietta, Fairport, Victor, Greece, Ontario, Mendon, Macedon, Hamlin, Walworth, Brockport, Geneseo, Brighton, and the surrounding areas.

Hours of Operation:

Mon-Sun: 6:00 am - 11:00 pm
Appointments Available 24/7